This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Lost emails

  • 1 valiny
  • 0 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i Matt

more options

tried to repair my email folder, but did not work and emails disappeared?

tried to repair my email folder, but did not work and emails disappeared?

All Replies (1)

more options

Sounds like the repair did work. As it simply rebuilds the index into the existing database of mail, that it now shows nothing would indicate that either the store is corrupt, or more likely empty.

In the case of POP mail accounts I have seen antivirus product "quarantine" every mail in the last however long you have used Thunderbird as they are all stored in a single file. All because it has detected something that will never hurt you or your computer. I have even seen that set to delete mail containing threats which has deleted everything in a years old inbox file.

Is your account IMAP or POP? Are you starting with newly received mail in the folder as they arrive?