This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Hi, Firefox keeps crashing, the crash signature is ProcessBoundaryCells. I tried searching Mozilla, but there are no supporting articles. If anyone can please help me fix this issue, that would be great. Thanks

  • 4 valiny
  • 5 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i koopa

more options

Hi, Firefox on my desktop keeps crashing at just random moments. Sometimes not very often at all, but other times it can happen a few times within an hour.

My Desktop Window Manager also crashes regularly and the dialogue box always pops up saying its stopped working. However, this doesn't seem to effect anything.

It could be realated though, as I just had this desktop built a few weeks ago and a few times it's crashed as well as programs.

If anyone can help me fix this issue with Firefox, that would be great. Thanks in advance.

Hi, Firefox on my desktop keeps crashing at just random moments. Sometimes not very often at all, but other times it can happen a few times within an hour. My Desktop Window Manager also crashes regularly and the dialogue box always pops up saying its stopped working. However, this doesn't seem to effect anything. It could be realated though, as I just had this desktop built a few weeks ago and a few times it's crashed as well as programs. If anyone can help me fix this issue with Firefox, that would be great. Thanks in advance.

All Replies (4)

more options

Is this the bug report?

All crashed that have this signature mention the Flash plugin as the cause.

You can try to update the Flash plugin the the latest 10.3 version to see if that helps.

more options

Yes, that's the bug report.

Ok, I'll update the Flash plugin and see if that fix things. Thanks

more options

You're welcome

If you still get crashes then try to disable the hardware acceleration in the Flash Player.

See Flash videos won't play full screen

Flash "Display settings" window:

more options

Hi,

I updated the Flash plugin, but I still keep getting crashes.

I will try to disable the hardware acceleration in the Flash Player as you recommended and hopefully this will work.

Although the last crash report I got has a different problem then before,


https://crash-stats.mozilla.com/report/index/6c5d8c66-6789-4b52-94e4-61cdf2110530

Signature: BuildArgArray


If you can please offer any more advice that would be great, thanks.

Novain'i koopa t@