This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

firefox is crashing and wont even start in safe mode this is what it's saying on reports Crash ID: bp-2bad2691-68ef-49b2-a95e-c44072130115

  • 2 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i philipp

more options

firefox is crashing, won't start up in safe mode either. This is the crash id it is displaying...

Crash ID: bp-2bad2691-68ef-49b2-a95e-c44072130115

firefox is crashing, won't start up in safe mode either. This is the crash id it is displaying... Crash ID: bp-2bad2691-68ef-49b2-a95e-c44072130115

All Replies (2)

more options

This is a bug in Firefox we are trying to diagnose. Would you be willing to work with a dev to gather further information?

more options

hello Shel6889, thanks for providing a crash id - i'm not entirely sure what is the root cause og this crash, but in the list of hooked in modulkes into firefox there is a file named "rasEventCtrl.dll", which produces zero results when you search for it on google (which is slightly suspicious).

please do a full scan of your system with different security tools: