This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 4 valiny
  • 3 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i Stevemanics

more options

Firefox has been crashing virtually every day recently. I thought it was because of the Cookie Clicker game but it still does it since I stopped playing that.

This morning it won't even start, it just goes straight to the crash report repeatedly. I've tried starting in safe mode but it still crashes. I can't reset Firefox or follow any of the other instructions in your help section because they all require opening Firefox first.

This is the most recent crash report: Crash ID: bp-1bb64db1-5115-4ead-bd78-366322131105

Firefox has been crashing virtually every day recently. I thought it was because of the Cookie Clicker game but it still does it since I stopped playing that. This morning it won't even start, it just goes straight to the crash report repeatedly. I've tried starting in safe mode but it still crashes. I can't reset Firefox or follow any of the other instructions in your help section because they all require opening Firefox first. This is the most recent crash report: Crash ID: bp-1bb64db1-5115-4ead-bd78-366322131105

All Replies (4)

more options
more options

Thanks for the response. I'll give it a try when I get home from work and report back whether it solves it or not.

more options

I've tried creating a new profile - and even removed the default one (but not the files) - and I still get exactly the same issue.

more options

Ok, I restarted my PC again after creating the new profile and Firefox has opened at last. Now I just need to try to restore my old profile. Thanks for your help.