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Why are messages being marked as junk when I have the addresses in my Contacts list?

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by kirk202

kirk202
kirk202
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Almost all incoming messages are marked as junk in two of my accounts. I have 3 other mail accounts without this problem and work normally.

I've added the address to my contacts list and turned off or deleted all junk filters and options. I've rebuilt the Global index and none of this has helped. A few messages have gone directly to my junk folders for these accounts but mostly they stay in the Inbox.

I'm sure its probably someplace in my profile but I don't know what it could be or how to find out.

Thunderbird version 24.6.0 Mac OSX 10.9.4

Thanks.

Almost all incoming messages are marked as junk in two of my accounts. I have 3 other mail accounts without this problem and work normally. I've added the address to my contacts list and turned off or deleted all junk filters and options. I've rebuilt the Global index and none of this has helped. A few messages have gone directly to my junk folders for these accounts but mostly they stay in the Inbox. I'm sure its probably someplace in my profile but I don't know what it could be or how to find out. Thunderbird version 24.6.0 Mac OSX 10.9.4 Thanks.

All Replies (4)

Matt
Matt
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  • Top 10 Contributor
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Got an anti virus program with a spam filter? If so turn it off.

kirk202
kirk202 Question owner
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Thanks for the suggestion but no virus program or spam filter.

Matt
Matt
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  • Top 10 Contributor
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Does your mail providers? Most US based ISPs appear to. I don't use ISP mail these days so don't follow things closely

kirk202
kirk202 Question owner
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All they seem to do is furnish the software you can download for Windows OS only. I'm using Mac. They may have something that filters their local email accounts but I've never set up the email account I have with them in Thunderbird. I'll check that account and see if there are any filters..

I have 3 different email accounts set up, two for 2 websites and gmail. One of the website accounts works just fine. The others have the problem.

Thanks