Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I 'start a conversation' in Firefox Hello, should the box on the lower right corner of the screen immediately show me a video of myself?

  • 1 reply
  • 2 have this problem
  • 8 views
  • Last reply by RBay

more options

All I get is a grey conversation box on bottom right, but no video.

If I follow my own link, I am told I am the first one there, I am asked for permission to use camera and then I get a video of myself, but if a second person tries to join he is then told there are already two people in that conversation.

If I let the second person follow the link first, he is told he is the first one there, but then if I follow the link, I am told there are already two people involved in the conversation.

If I don't follow the link, the other person doesn't appear in the grey box, I don't appear in the grey box, and nothing happens.

The grey box referred to above just says 'conversation 2' (or whatever I name it), it then has a minimise, expand, and a close button. Below that, an exit, and mute video and audio options (both are unmuted), a speech bubble allowing me to name the conversation, and a banner saying 'Invite someone to join you.' and Email Link and Copy Link buttons. Unless I follow my own link, that's it.

Am I missing something obvious here?

All I get is a grey conversation box on bottom right, but no video. If I follow my own link, I am told I am the first one there, I am asked for permission to use camera and then I get a video of myself, but if a second person tries to join he is then told there are already two people in that conversation. If I let the second person follow the link first, he is told he is the first one there, but then if I follow the link, I am told there are already two people involved in the conversation. If I don't follow the link, the other person doesn't appear in the grey box, I don't appear in the grey box, and nothing happens. The grey box referred to above just says 'conversation 2' (or whatever I name it), it then has a minimise, expand, and a close button. Below that, an exit, and mute video and audio options (both are unmuted), a speech bubble allowing me to name the conversation, and a banner saying 'Invite someone to join you.' and Email Link and Copy Link buttons. Unless I follow my own link, that's it. Am I missing something obvious here?

All Replies (1)

more options

Apparently I am on the most up to date Firefox version, if that helps.