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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 35 views
  • Last reply by cor-el

Mavennica
Mavennica
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I can't open Firefox. When I try, I get the error message, "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: the application did not identify itself."

The ID of the last crash report, which was sent on 5-5-15, was bp-d94f2d7c-ba7f-4b4a-8eff-137bd2150505.

Thank you for your help!

I can't open Firefox. When I try, I get the error message, "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: the application did not identify itself." The ID of the last crash report, which was sent on 5-5-15, was bp-d94f2d7c-ba7f-4b4a-8eff-137bd2150505. Thank you for your help!

Chosen solution

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

The crash report is a hang in the Shockwave Flash plugin.

  • Firefox 37.0.2 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Read this answer in context 👍 1

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

The crash report is a hang in the Shockwave Flash plugin.

  • Firefox 37.0.2 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Modified by cor-el