This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox updater just finished and now I cannot restart Firefox. Get the error message 'Cannot locate mozilla runtime"

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by philipp

rjadja
rjadja
more options

Firefox automatic updater just finished. After updating, the updater tried to restart firefox and I received the error message "cannot locate mozilla runtime" I have tried restarting the computer but it didn't help. How can I fix this problem so I can restart firefox?

Firefox automatic updater just finished. After updating, the updater tried to restart firefox and I received the error message "cannot locate mozilla runtime" I have tried restarting the computer but it didn't help. How can I fix this problem so I can restart firefox?

Chosen solution

hi rjadja, please see if it is working correctly after you reinstall firefox with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

Read this answer in context 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi rjadja, please see if it is working correctly after you reinstall firefox with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/