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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by philipp

Kestrel-1
Kestrel-1
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Constant crashes Does this help? 

Firefox 50.0.2 Crash Report [@ hmpalert.dll@0xd03b ]

Search Mozilla Support for this signature How to read this crash report ID: 08d7962b-2487-483f-8035-180c02161207 Signature: hmpalert.dll@0xd03b 

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature hmpalert.dll@0xd03b More Reports Search UUID 08d7962b-2487-483f-8035-180c02161207 Date Processed 2016-12-07 22:48:24 Uptime 170 seconds (2 minutes and 50 seconds) Install Age 551,331 seconds since version was first installed (6 days, 9 hours and 8 minutes) Install Time 2016-12-01 13:38:58 Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 8.1 OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 4 Adapter Vendor ID

0x8086

Adapter Device ID

0x0412

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x1090003 User Comments Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,228,446,720 bytes (3.01 GB) Available Page File 10,210,267,136 bytes (9.51 GB) Available Physical Memory 10,033,573,888 bytes (9.34 GB) System Memory Use Percentage 21 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 2af3103c, AdapterDriverVersion: 10.18.10.3621 FP(D000-L10010-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+

Processor Notes processor_ip-172-31-0-50_1311; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang

Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit

Constant crashes Does this help? Firefox 50.0.2 Crash Report [@ hmpalert.dll@0xd03b ] Search Mozilla Support for this signature How to read this crash report ID: 08d7962b-2487-483f-8035-180c02161207 Signature: hmpalert.dll@0xd03b Details Metadata Modules Raw Dump Extensions Signature hmpalert.dll@0xd03b More Reports Search UUID 08d7962b-2487-483f-8035-180c02161207 Date Processed 2016-12-07 22:48:24 Uptime 170 seconds (2 minutes and 50 seconds) Install Age 551,331 seconds since version was first installed (6 days, 9 hours and 8 minutes) Install Time 2016-12-01 13:38:58 Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 8.1 OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 4 Adapter Vendor ID 0x8086 Adapter Device ID 0x0412 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x1090003 User Comments Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,228,446,720 bytes (3.01 GB) Available Page File 10,210,267,136 bytes (9.51 GB) Available Physical Memory 10,033,573,888 bytes (9.34 GB) System Memory Use Percentage 21 EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 2af3103c, AdapterDriverVersion: 10.18.10.3621 FP(D000-L10010-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ Processor Notes processor_ip-172-31-0-50_1311; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit

All Replies (1)

philipp
philipp
  • Moderator
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hi, this crashing module is part of the third-party security software hitman pro alert that is running on your system. please make sure that you have installed all updates that are available for it or else remove the tool or get in contact with its support about the matter too...