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Some videos do not appear

  • 4 replies
  • 1 has this problem
  • 44 views
  • Last reply by FredMcD

jgmouton
jgmouton
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Hi,

I have FF 60.0.2 in Windows 7 and some videos on some web pages do not appear. They appear in other browsers and in FF when in Safe mode. Those videos are YT videos.

I unsuccessfully tried to: - Disable all addons and hardware acceleration - Update my graphic driver and Flash

What can I do? Thank you!

Hi, I have FF 60.0.2 in Windows 7 and some videos on some web pages do not appear. They appear in other browsers and in FF when in Safe mode. Those videos are YT videos. I unsuccessfully tried to: - Disable all addons and hardware acceleration - Update my graphic driver and Flash What can I do? Thank you!

Chosen solution

I solved my problem by deleting the prefs.js in the Profiles folder. I relaunched FF and the videos appeared.

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
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jgmouton said

Disable all addons and hardware acceleration

Are you sure everything was disabled?

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

jgmouton
jgmouton Question owner
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Yes I am sure. All addons disabled and graphics acceleration disabled.

jgmouton
jgmouton Question owner
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Chosen Solution

I solved my problem by deleting the prefs.js in the Profiles folder. I relaunched FF and the videos appeared.

FredMcD
FredMcD
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That was very good work. Well done.