This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installing Thunderbird in Windows

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

more options

My daughter is currently using Yahoo Mail on her Android phone, but keeps/uses only her ATT email address. Her internet provider is Spectrum and her cell phone provider is Verizon.

We attempted to install Thunderbird on her Windows 7 PC (soon to be upgraded to Windows 10). The automatic setup process asks for her email address. We put in the ATT email address. The passwords don't work. We wonder if there is confusion between Thunderbird/Windows/Spectrum/Verizon/Yahoo caused by retaining the ATT email address.

This may just be a misunderstanding in how to set up the thunderbird email. We don't want to change the email address, if at all possible.

My daughter is currently using Yahoo Mail on her Android phone, but keeps/uses only her ATT email address. Her internet provider is Spectrum and her cell phone provider is Verizon. We attempted to install Thunderbird on her Windows 7 PC (soon to be upgraded to Windows 10). The automatic setup process asks for her email address. We put in the ATT email address. The passwords don't work. We wonder if there is confusion between Thunderbird/Windows/Spectrum/Verizon/Yahoo caused by retaining the ATT email address. This may just be a misunderstanding in how to set up the thunderbird email. We don't want to change the email address, if at all possible.

Chosen solution

Several email providers now require a unique password when the account is used other than the online signin. ATT calls this a 'secure mail key.' I believe your daughter can create one here: https://www.att.com/support/article/email-support/KM1240308/ That does not change her use of her current password; instead, it is an additional password explicitly for use on her PC.

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Several email providers now require a unique password when the account is used other than the online signin. ATT calls this a 'secure mail key.' I believe your daughter can create one here: https://www.att.com/support/article/email-support/KM1240308/ That does not change her use of her current password; instead, it is an additional password explicitly for use on her PC.

more options

THANKS! You did it.

more options

You're very welcome.