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Thunderbird displays OAuth popup for deleted Gmail account

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  • Last reply by sfhowes

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I had a gmail account, I no longer have the gmail account. I deleted the IMAP and SMTP entries. I have no CardDAV entry for that account, no calendar entry, and no chat entry (that I can see; but that old account is lurking somewhere). None of my extensions use (user-configurable) credentials.

What else is there? Is there a way that I can search Thunderbird's config for the account username?

I'm about to screenshot settings, archive this profile, and start anew. I'd really like to avoid that, because I have collected >10 email accounts over the decades and setting everything back up all at once seems a hassle.

What are next troubleshooting steps? TIA for any wisdom or guidance.

I had a gmail account, I no longer have the gmail account. I deleted the IMAP and SMTP entries. I have no CardDAV entry for that account, no calendar entry, and no chat entry (that I can see; but that old account is lurking somewhere). None of my extensions use (user-configurable) credentials. What else is there? Is there a way that I can search Thunderbird's config for the account username? I'm about to screenshot settings, archive this profile, and start anew. I'd really like to avoid that, because I have collected >10 email accounts over the decades and setting everything back up all at once seems a hassle. What are next troubleshooting steps? TIA for any wisdom or guidance.

Chosen solution

I note that the "Troubleshooting Information" page was not helpful; the zombie account username did not appear there.

The "Config Editor" was more help; clicking "Show All", then ticking "Show only modified preferences" whittled down the number of entries, then Ctrl-f allowed me to search for occurrences of the zombie. I found it in 2 places:

1) As a calendar account, though this account was NOT shown in the list of calendars on the left side of the "Calendars" tab. I think I did a decent job of deleting the various entries relating to the zombie, including the metaentries consisting of GUIDs and such of entries.

2) As an SMTP server, though this account was NOT shown in the list of SMTP servers in the "Account Settings" tab. Again, more tedious deletion of entries and searching for and deleting metadata in metaentries.

The fact that a deleted account was still being used, as evidenced by the regular popup of the OAuth prompt, yet was NOT shown in the main interfaces which purport to shows accounts, is ... an unexpected feature. Not a highly-rated one.

The zombie account is overdue for popping up another OAuth prompt, so there is hope that grunging about in "Config Editor", plus the holy water I sprinkled in the offering slot at the top of my server case, seems to have finally laid it to rest.

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Chosen Solution

I note that the "Troubleshooting Information" page was not helpful; the zombie account username did not appear there.

The "Config Editor" was more help; clicking "Show All", then ticking "Show only modified preferences" whittled down the number of entries, then Ctrl-f allowed me to search for occurrences of the zombie. I found it in 2 places:

1) As a calendar account, though this account was NOT shown in the list of calendars on the left side of the "Calendars" tab. I think I did a decent job of deleting the various entries relating to the zombie, including the metaentries consisting of GUIDs and such of entries.

2) As an SMTP server, though this account was NOT shown in the list of SMTP servers in the "Account Settings" tab. Again, more tedious deletion of entries and searching for and deleting metadata in metaentries.

The fact that a deleted account was still being used, as evidenced by the regular popup of the OAuth prompt, yet was NOT shown in the main interfaces which purport to shows accounts, is ... an unexpected feature. Not a highly-rated one.

The zombie account is overdue for popping up another OAuth prompt, so there is hope that grunging about in "Config Editor", plus the holy water I sprinkled in the offering slot at the top of my server case, seems to have finally laid it to rest.

Helpful?

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You're not the first user to experience this, and it seems to happen after the upgrade to TB 128. A similar issue is with MS accounts prompting for a password as if the authentication is 'normal password', when all accounts have been switched to OAuth2.

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