This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sync does not work, and some buttons are not responding.

  • 1 reply
  • 11 have this problem
  • 2 views
  • Last reply by Alex505

more options

I am using Firefox 4.0 b11.

I am getting this error (I translated it myself, so it might not be 100% accurate): Sync is unable to synchronise: Unknown error. Sync will attempt to try this action again.

The error is shown just above the status bar, and contains a button with 'Synchronise now'.


Also, when I go to the options, and try to edit my password, or login again, the buttons just don't work.

Can someone help me with this?


Edit:

I partially solved the problem. I had an old Firefox Sync addon. I think it remained active since the upgrade from FF 3.6.

But still, it seems that no synchronisation is happening. Shouldn't I get some sort of notice to indicate that the synchronisation has succeeded?

I am using Firefox 4.0 b11. I am getting this error (I translated it myself, so it might not be 100% accurate): Sync is unable to synchronise: Unknown error. Sync will attempt to try this action again. The error is shown just above the status bar, and contains a button with 'Synchronise now'. Also, when I go to the options, and try to edit my password, or login again, the buttons just don't work. Can someone help me with this? '''Edit:''' I partially solved the problem. I had an old Firefox Sync addon. I think it remained active since the upgrade from FF 3.6. But still, it seems that no synchronisation is happening. Shouldn't I get some sort of notice to indicate that the synchronisation has succeeded?

Modified by Alex505

All Replies (1)

more options

Is anyone able to help me? It is driving me crazy. I have even tried to reinstall firefox, therefore losing my installed plugins. But it is still not working.

I also tried to use the 'remove this device' option, and added the program again. And i tried to reset my password.

But it's still not working.