This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why do my dropdowns no longer work?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

rconring
rconring
more options

Have never had any problems with dropdown lists until update to 13. Now, in some online apps, items are missing from the dropdown lists. I have restarted in safe mode with no change. I cleared cache and history, no change.

Have never had any problems with dropdown lists until update to 13. Now, in some online apps, items are missing from the dropdown lists. I have restarted in safe mode with no change. I cleared cache and history, no change.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you post a link to a public page that doesn't require authentication (log in) to access it and the steps needed to replicate the problem?

Then we can test to see if it is a problem with Firefox.

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Modified by cor-el