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Century link webmail will only open in HTML setting, this is a new event can you suggest solution

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by abuelita

abuelita
abuelita
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http://inbox.centurylink.net/zimbra/mail

Loading ... If you are using a slow connection or an older computer, you may want to switch to the Standard (HTML) version. 

 It never loads unless switch to standard HTML version.
http://inbox.centurylink.net/zimbra/mail Loading ... If you are using a slow connection or an older computer, you may want to switch to the Standard (HTML) version. It never loads unless switch to standard HTML version.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
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All Replies (4)

Andrew
Andrew
  • Moderator
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Have you tried another browser? Have you tried clearing cache and cookies?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
abuelita
abuelita Question owner
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Thanks that was easy! Appreciate your help:)

abuelita
abuelita Question owner
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thank you! Cleared the history and it was back to normal:)