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Google mail will only load as HTML, Chrome works OK.

DaveAxtell39
DaveAxtell39
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Using Firefox 21 on Windows 7 Home. Ever since last update of Firefox my Google mail will not load as standard version. Load starts but never completes. If I use the HTML version of Gmail it works OK, but the HTML version is very limited. I thought it was a problem with the new Google mail but I tried using Google Chrome to browse and the standard version works OK. Is this a Firefox problem or a Google plot to get folks to use Chrome?

Using Firefox 21 on Windows 7 Home. Ever since last update of Firefox my Google mail will not load as standard version. Load starts but never completes. If I use the HTML version of Gmail it works OK, but the HTML version is very limited. I thought it was a problem with the new Google mail but I tried using Google Chrome to browse and the standard version works OK. Is this a Firefox problem or a Google plot to get folks to use Chrome?

All Replies (2)

Microrobot
Microrobot
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove your Google cookies individually.

Then try reloading the page. Does that help?