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Just installed on a HP ProBook 450 G0 laptop and the menu, tab etc. dont work, although I do get a www site when I type it in.

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  • Last reply by patrickmc

scavens
scavens
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Just installed on a HP ProBook 450 G0 laptop and the menu, tab etc. dont work, although I do get a www site when I type it in. It's very strange, almost like the left click doesnt work on the scratchpad (although it's not that as using keystrokes also fails). OS is Windows7 Pro 64. Tested both Chrome and IE and they work fine.

Just installed on a HP ProBook 450 G0 laptop and the menu, tab etc. dont work, although I do get a www site when I type it in. It's very strange, almost like the left click doesnt work on the scratchpad (although it's not that as using keystrokes also fails). OS is Windows7 Pro 64. Tested both Chrome and IE and they work fine.

All Replies (1)

patrickmc
patrickmc
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Hello scavens,

Thank you for contacting Mozilla Support. Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.