Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not play netflix movies or open links to isntagram.

more options

When I try to watch a movie it just goes to the black screen. I uninstalled/reinstalled silverlight and it is set to "always active" I also reset Firefox and cleared cookies and cache. Instagram photos also wont load. Just a white screen with the URL on top.

When I try to watch a movie it just goes to the black screen. I uninstalled/reinstalled silverlight and it is set to "always active" I also reset Firefox and cleared cookies and cache. Instagram photos also wont load. Just a white screen with the URL on top.

All Replies (2)

more options

Try to disable hardware acceleration in Firefox.

more options

Nope, still not working.