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How can I fix conflict with Thunderbird and my ISP (Shaw.ca) provided McAfee?

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by Matt

WDMad
WDMad
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When "Real-Time Scanning" is running, Thunderbird goes to "not responding" for a minute or so and CPU usage often goes to 100 %. If I turn off "Real-Time Scanning" TB seems to work okay, but I expect I am vulnerable to viruses. This problem has been going on for a couple of weeks.

I used to use "Avira" with no problems but McAfee is provided "free" to subscribers.

When "Real-Time Scanning" is running, Thunderbird goes to "not responding" for a minute or so and CPU usage often goes to 100 %. If I turn off "Real-Time Scanning" TB seems to work okay, but I expect I am vulnerable to viruses. This problem has been going on for a couple of weeks. I used to use "Avira" with no problems but McAfee is provided "free" to subscribers.

Chosen solution

I have seen a report here today from someone who got a chat support session with McAfee and they "changed some settings" and all is Ok now. So I suggest you contact McAfee for more of the same.

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All Replies (5)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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McAfee info:

If you look on McAfee website /forums you will see that there are several complaints. There seem to have been issues for at least a year. It may help to get things fixed if you also report issues to McAfee.

WDMad
WDMad Question owner
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If it has been going on for a year, I don't hold up much hope for a fix soon. I guess I will bite the bullet and pay for a year of Avira, which I used for years without any problems.

Thanks

sfhowes
sfhowes
  • Top 10 Contributor
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You can keep McAfee if you like, just disable email scanning as explained in the wiki link cited above.

https://support.mozilla.org/en-US/questions/994969

The free version of Avira might suit your needs, and by design it doesn't have the email scanning component of the paid version, a dubious benefit at best.

WDMad
WDMad Question owner
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Thanks, but I don't see the Wiki Link. I'll try disabling the Real time scanning.

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

I have seen a report here today from someone who got a chat support session with McAfee and they "changed some settings" and all is Ok now. So I suggest you contact McAfee for more of the same.