This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird mailing list cuts off some addresses

  • 7 replies
  • 1 has this problem
  • 3 views
  • Last reply by H_Smith

more options

I have a relatively small mailing list of 13 addressees in my address book. When used in an e-mail, only the first 7 or 10 (different attempts produced different results with same list) addressees on the list get listed in the To: - area of the sent message. I broke the list into two halves and was able to send an e-mail to all 13 people that way so it is not an e-mail provider issue.

The way Thunderbird does not show an expanded list of addressees from a list until after a message is sent makes troubleshooting the problem far more bothersome to my recipients.

I have a relatively small mailing list of 13 addressees in my address book. When used in an e-mail, only the first 7 or 10 (different attempts produced different results with same list) addressees on the list get listed in the To: - area of the sent message. I broke the list into two halves and was able to send an e-mail to all 13 people that way so it is not an e-mail provider issue. The way Thunderbird does not show an expanded list of addressees from a list until after a message is sent makes troubleshooting the problem far more bothersome to my recipients.

Chosen solution

Problem was the extraneous quotation mark in one address on the list. Sent e-mail addresses stopped there.

Case closed as far as I am concerned. Thanks for everyone's help.

Read this answer in context 👍 1

All Replies (7)

more options

H_Smith, this article contains some tips and tricks for using mailing lists with Thunderbird. Did you already have a look there? One of the add-ons might help you out.

Please let me know if that is helpful or if these don't resolve the issue.

more options

Thanks for the link. I had run across it before posting but it did not answer my problem.

However, I think I may have found a possible cause to my problem. The list was cutting off at a particular addressee which I attributed to some limit in the number of addressees allowed. Closer examination revealed the address had an extraneous quotation mark and I suspect the address list 'parser' was fooled and ground to a halt at this point. I've corrected this address and will be able to see whether the problem is solved the next time I use the list which will be in a week. Because TB does not allow expanding lists before sending, I can't test without bothering my addressees - something I would prefer not to do any more than I have already. I will update with my results (assuming I will figure out how to do that!).

more options

PopMailListRecipients can expand lists before sending, but that may not mimic the way you usually send a message. It's very well possible that you found the solution now you corrected that e-mail address.

more options

Sander G I really appreciate your efforts to provide me help. I had already discovered and installed PopMailListRecipients and have done some checks that make me hopeful I have got it licked. But until I test it for real ...

Thanks again.

H

P.S. - I should be updating around Wednesday evening.

more options

Sander G I really appreciate your efforts to provide me help. I had already discovered and installed PopMailListRecipients and have done some checks that make me hopeful I have got it licked. But until I test it for real ...

Thanks again.

H

P.S. - I should be updating around Wednesday evening.

more options

Your assumption will be correct... the address parser your referring to though will be your mail providers. Thunderbird only checks it is XXXX@Somewhere. Extraneous spaces before or after an address can also be problematic.

more options

Chosen Solution

Problem was the extraneous quotation mark in one address on the list. Sent e-mail addresses stopped there.

Case closed as far as I am concerned. Thanks for everyone's help.