Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Click to add a bookmark on a page comes out with a blue asterisk Animation, then vanishes. Asterisk again empty. Click again - the same thing.nothing happens

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Grandmix

more options

I cannot save page into bookmarks. I have some addons, see here http://cropme.ru/s/e/6/8/d92747cf.png

when I press on a star, the page is not saved anywhere. star after that refreshes and doesn't look like blue star. I can put on it as much as I can, nothing happens. It refreshes so on and so on; What should I do????

I cannot save page into bookmarks. I have some addons, see here http://cropme.ru/s/e/6/8/d92747cf.png when I press on a star, the page is not saved anywhere. star after that refreshes and doesn't look like blue star. I can put on it as much as I can, nothing happens. It refreshes so on and so on; What should I do????

Chosen solution

This happens in safe mode?

Maybe you have a places.sqlite corrupted, try go to your profile(maybe you need unhide then hidden files and folders), and rename or delete the 'places.sqlite file(close Firefox before). Then restart Firefox and try again.

Also:

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

This happens in safe mode?

Maybe you have a places.sqlite corrupted, try go to your profile(maybe you need unhide then hidden files and folders), and rename or delete the 'places.sqlite file(close Firefox before). Then restart Firefox and try again.

Also:

Modified by Diego Victor

more options

"when I press on a star, the page is not saved anywhere"

Did you look in the Unsorted Bookmarks folder? That's were a single-click on the star places the new bookmark. Two clicks gives you a dialog box that allows you to select where to place the new bookmark.

more options

It works after I have renamed this file. But it weights 92 mb , so I don't think it is good.