Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails I have "deleted" keep showing up. Why? How do I stop this?

  • 3 replies
  • 2 have this problem
  • 16 views
  • Last reply by James

more options

I have deleted some emails from my "trash" and after performing this action, they are gone until the next time I access my email account; they show up again. I am particularly concerned with an email I received from a party I have never dealt with and my virus protection keeps warning me about this email-that it may contain malicious content and a virus. This is troublesome to me; I want it out of my email and off my computer.

I have deleted some emails from my "trash" and after performing this action, they are gone until the next time I access my email account; they show up again. I am particularly concerned with an email I received from a party I have never dealt with and my virus protection keeps warning me about this email-that it may contain malicious content and a virus. This is troublesome to me; I want it out of my email and off my computer.

All Replies (3)

more options

Deleting a message just marks them for deletion and hides them from view. This is generally enough to keep them hidden for most email providers. Some providers seem to ignore this action. To completely remove emails you need to Compact the folders. Compacting is a standard maintenance task and should be performed routinely.

Read this article.

http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

You can file a bug related to this on https://bugzilla.mozilla.org/ and we assure you your problem will get shorted out soon. thanks,

regards, Gautam sharma.

more options

GAUTAM24, filing a report in bugzilla does not mean it will be automatically looked at and fixed in short order.

Modified by James