We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

after installing all my files lost their name--only dates show

  • 8 replies
  • 1 has this problem
  • 30 views
  • Last reply by FredMcD

more options

all files on the desk top and in the document folder lost their name. how do i restore the name??

thanks, Tom

all files on the desk top and in the document folder lost their name. how do i restore the name?? thanks, Tom

All Replies (8)

more options

Does this also happen if you use Windows Explorer to open those folders?

more options

Do you when it happen? Or how? It could be Mal-ware.

more options

It occurred right after I installed Firefox. when I click on the file, scroll down to rename, the file name shows up then disappears when i press enter.

more options

Were you using Firefox, or a file explorer?

Is the file still there? If you select Rename, then press Enter nothing should have changed.

more options

After I install Firefox the name of the files on my desktop and in the doc. folder was replace by the date created. When I scroll down to rename the name shows up, highlighted, then reverts back to the date.

more options

Firefox should not have that kind of effect. It sounds like a system problem.

Open the file browser in the computer. Go to one of those files. Right click and select Properties. Tell us what it says on the main page, and the Details page.

more options

Thanks for your help. the main page: in the window "the file name", the other items; location, size, date created, modified, all have the info. the read only and hidden boxes are not checked; the details page: Cat, comments, company, status, have no info; Program name-microsoft word, date created and modified have dates, Attributes- A.

Tom

more options

What did the property say was the file name? Can you post a screen shot of both pages?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!