This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do I get rid of V-9

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

when I start my computer V-9 replaces my home page and changes the settings to show webpage from last time. I have deleted v-9 from the computer and tried to get it off fire fox by resetting fire fox. Nothing is working! What Next?

when I start my computer V-9 replaces my home page and changes the settings to show webpage from last time. I have deleted v-9 from the computer and tried to get it off fire fox by resetting fire fox. Nothing is working! What Next?

All Replies (3)

more options

There may still be programs on the computer that are altering Firefox. Could you check the Windows Control Panel, Uninstall a Program one more time, and click the "Installed on" column heading to see whether you find any other suspicious or unrecognized programs that installed around the same time? Remove the ones you do not need.

Next, check for and remove any user.js file, as described in this article: How to fix preferences that won't save.

Another reason users often lose their settings in between sessions is a settings protection feature of their security or utility software. For example, in Advanced SystemCare, it's called Surfing Protection. These features may need to be disabled temporarily while you fix this problem.

Any progress?

more options

Also, according to one website, this malware changes the shortcut you use to start Firefox. You can distinguish this from a home page hijack because when you're in Firefox, the Home icon and new windows (Ctrl+n) work normally, and the problem only occurs when you use your desktop icon.

You can clean that up this way:

right-click the icon > Properties > Shortcut tab

For 64-bit Windows 7, the "Target" should be no more and no less than the following:

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe"
more options