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Thunderbird will not launch once installed in Win 8.1

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  • 1 has this problem
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  • Last reply by Matt

kbrobeil
kbrobeil
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I am moving into a new win 8.1 laptop from a dead win 7 laptop. Win backup could not find the profile on the old hard drive. I installed Thunderbird on new laptop and set up my email. I copied both old and new profile to a thumb drive. Tried to replace the new withte old profile and it did not work. Then tried uninstalling TB and re installing it but each time I do it will not launch; says something is missing.

I am moving into a new win 8.1 laptop from a dead win 7 laptop. Win backup could not find the profile on the old hard drive. I installed Thunderbird on new laptop and set up my email. I copied both old and new profile to a thumb drive. Tried to replace the new withte old profile and it did not work. Then tried uninstalling TB and re installing it but each time I do it will not launch; says something is missing.

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Matt
Matt
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What does it say is missing?