APPCRASH firefox.exe
Dear team,
since about 2 weeks I'm experiencing multiple crashes daily. It's always the plugin container and I have reinstalled Firefox and Flash many times, I've also disabled the plugins but nothing helped
Here is the last crash report
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 32.0.0.5350 Application Timestamp: 53fc3d2e Fault Module Name: StackHash_6727 Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba58 Exception Code: c0000374 Exception Offset: 000ce653 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1031 Additional Information 1: 6727 Additional Information 2: 6727c57e15f6126f4fb2ace844e0ea0a Additional Information 3: 4238 Additional Information 4: 42383ed047103677d2be841ae0b215cf
and these are some of the last ones. There have been more but I haven't reported all:
bp-e5dc67a6-bb4e-423e-832a-a70a12140910 10.09.2014 15:13 bp-8534dfcc-832b-4939-b5e4-da4492140908 08.09.2014 20:23 bp-7b5f328f-7fce-4c6b-842a-389b92140906 07.09.2014 01:44 c940c04e-0a3a-4592-80f0-276be0d9762c 06.09.2014 03:01 a2bd3498-1280-45c6-89c1-9c48c455b545 06.09.2014 03:01 bp-92ec3f6c-c050-4cae-ae8b-b59022140904 05.09.2014 00:43 bp-ef53dac1-248d-43b7-a8cf-5c6a42140902 03.09.2014 00:49
Any help will be much appreciated!
All Replies (15)
Are there any steps that you take right before the program crashes in the last three days?
Diagnose Firefox issues using Troubleshoot Mode may tell you if it is a website/addon combo crash.
The only thing I recall is that I installed ACE Player but I uninstalled it already. I also reinstalled Firefox and Flash. Mozilla crashes almost every time I start writing an e-mail from my Yahoo account or while posting messages in various message boards and forums.
The only other plugins I have are Adobe Acrobat 11.0.8.4, MS Office 2010 14.0.4761.1000, MS Office 14.0.4730.1010, QuickTime 7.7.5 7.7.5.0 and Flash 15.0.0.152
Thanks for the provided link, I'll try out the steps and will give you feedback
About the crash reports,
In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences in the address bar and press enter
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
Many thanks FredMcD!
I will try now with hardware acceleration switched off. Otherwise I've tried the safe mode, it crashed. I've disabled all plugins, it crashed again. I've run drive error check and it still crashes. Avira doesn't find any viruses or malware. Next I'm going to check the firewall settings.
PS: Firefox just crashed while I was writing this...
Here are the latest crash reports:
bp-663bb7c5-3976-40e7-92b9-db3bf2140915 15.09.2014 17:44 bp-fca6b5ac-df9d-436c-8fdf-f33022140915 15.09.2014 17:44 bp-2a62637f-0e82-43b4-a4cf-0c2e92140915 15.09.2014 17:44 bp-2866041b-21bb-41c6-9f15-0e71f2140915 15.09.2014 17:44 bp-9f0dd0a2-fe33-433f-a5fb-7562a2140915 15.09.2014 17:44 bp-8da86ddc-6500-4af5-b49d-ce73a2140915 15.09.2014 17:44 bp-c26e6a0a-ca1f-4b85-a893-0937c2140915 15.09.2014 17:41 bp-e6e9b867-5664-4353-ace9-c82ae2140915 15.09.2014 17:35 bp-24761e37-4877-4852-ab5e-3c9802140915 15.09.2014 17:35 bp-39e67414-f8f8-45d4-aa79-0c1862140915 15.09.2014 15:49 bp-45f21805-1b6e-4c7b-9f26-e7f562140914 14.09.2014 22:59 bp-c2d0da21-1686-4fda-b2b3-fcced2140914 14.09.2014 21:52 bp-b6e293bd-f479-4a79-aa4c-0a5e72140915 14.09.2014 21:31 bp-49a9ed43-f703-42b3-be66-96f672140915 14.09.2014 21:30 bp-9c36dc0b-cdea-4c6b-bf40-183382140915 14.09.2014 21:30
Modified by Borough82
Most of those reports say;
Process Type plugin Shockwave Flash Version:15.0.0.152 Filename:NPSWF32_15_0_0_152.dll
Troubleshoot Shockwave Player installation | Windows Troubleshoot installation | Shockwave Player | Mac OS
I've removed all Shockwave components, reinstalled it and started using Internet Explorer (!!!). Now the Explorer crashes as well... Many thanks for all the help to all contributors so far!
If both browsers are crashing, it may be something other than them.
Start your Computer in safe mode. Then start Firefox. Try Safe web sites.
Starting The Computer In Safe Mode;
If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also;
Windows; Press the <F8> key repeatedly. Mac: Hold down the Shift key. Linux; Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes.
When the Boot menu is displayed, release the key you were pressing. You must now choose what mode to use. The most used are;
- Safe Mode; The computer runs with only a minimum set of programs.
- Safe Mode With Networking; Same as above, but with internet access.
Dear Fred,
many thanks for your help. Suddenly, both browsers stopped crashing. I don't really know what was the reason for the recovery... However I learned a lot from you so I'll just click on the "Yes" button on your replies.
Best regards Boris
Do you mean the computer in safe mode stopped the crashes? That means one of the programs in the computer may be causing the problems.
Check the programs that are on your computer
Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.
Go thru the list. If you find something that you don't know what it is, use a web search.
Please post any new crash reports.
There are no new crashes. I don't know what happened, I didn't even use the safe mode. Here are the last crash reports:
bp-ae9b3420-ebb5-43db-b214-c90312140924 22.09.2014 17:33 bp-cfd1746d-8e70-4acc-a3d6-c408f2140917 17.09.2014 22:02 bp-f6c8924d-505d-4b9f-ac3b-860562140917 17.09.2014 17:04 bp-41d9fc91-fe8f-4a9f-aab8-75d9f2140916 16.09.2014 19:43 bp-25ef2962-c009-40c7-ab6a-51d202140916 16.09.2014 11:46 bp-a254e767-a8f4-4be8-9703-61d0c2140915 15.09.2014 18:23
Do you have more than one installation of flash? The first signature is Flash version 13 that is causing the crash. Check this in your Firefox Menu by clicking on the Add ons menu then clicking on Extensions. Is there more than one Shockwave flash player listed?
Modified by guigs
This is what those reports are showing;
- One shows; Process Type plugin Shockwave Flash Version:15.0.0.152 Filename:NPSWF32_15_0_0_152.dll
- Most show; Memory usage is a bit high
It could be the memory usage indeed. I've deleted all previous versions of Flash and also all associated files according to the troubleshooting tutorial kindly provided by you. Right now, there is only one version of Flash shown in the Plugins section. In the Extensions section, I only have AdBlock Plus.
I guess I need to check how to optimize the memory usage.