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Firefox crashes

  • 5 replies
  • 2 have this problem
  • 9 views
  • Last reply by Nathan914

Nathan914
Nathan914
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Firefox will not run for more than a few minutes at a time. I have uninstalled, reinstalled, and updated. I have tried in safe mode and it still crashes. I can't figure out what is causing this. I have submitted multiple crash reports (60+). There is no real pattern that is evident (certain sites, etc.).

Thank you for any help you can offer!

Latest crash report: bp-f7e9f7bd-e287-4dd1-a10c-733652141001

Firefox will not run for more than a few minutes at a time. I have uninstalled, reinstalled, and updated. I have tried in safe mode and it still crashes. I can't figure out what is causing this. I have submitted multiple crash reports (60+). There is no real pattern that is evident (certain sites, etc.). Thank you for any help you can offer! Latest crash report: bp-f7e9f7bd-e287-4dd1-a10c-733652141001

Chosen solution

Hello CovenantEyes, is a filtering application software, and, as Tyler said :

Unfortunately Covenant Eyes hasn't fixed this issue, and there isn't a good option to fix this in Firefox. For any users coming to our forums, the best thing they can do is to either remove Covenant Eyes and use another content filter, or switch browsers.


thank you

Read this answer in context 👍 0

All Replies (5)

FredMcD
FredMcD
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In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

FredMcD
FredMcD
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Report ID: bp-f7e9f7bd-e287-4dd1-a10c-733652141001 Submitted: 20 hours ago Report ID: bp-8dae7bc5-f8f6-4964-a185-c34342141001 Submitted: 20 hours ago Report ID: bp-48f88ce9-63dd-454b-9587-3e60a2141001 Submitted: 20 hours ago Report ID: bp-1ffd2797-5fd0-4ca3-afb0-7c23c2141001 Submitted: 2 days ago Report ID: bp-7383e639-3166-491f-9f6e-ebdc12141001 Submitted: 2 days ago Report ID: bp-9f9dc4b5-c8c8-435a-8426-50e472141001 Submitted: 2 days ago

FredMcD
FredMcD
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Signature nmsvc.dll = Covenant Eyes

These files were flagged in the crash report;

CESpy.dll = Covenant Eyes

nmsvTree.dll = Covenant Eyes

zlib.dll

nmSvc.dll

nmNsp.dll

Bugzilla bug 738661 NEW --- crash in nmsvc from CovenantEyes

Modified by FredMcD

ideato
ideato
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Chosen Solution

Hello CovenantEyes, is a filtering application software, and, as Tyler said :

Unfortunately Covenant Eyes hasn't fixed this issue, and there isn't a good option to fix this in Firefox. For any users coming to our forums, the best thing they can do is to either remove Covenant Eyes and use another content filter, or switch browsers.


thank you

Nathan914
Nathan914 Question owner
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bp-b0e44d10-86b5-4937-8a4e-4dd662141019 10/18/2014 7:20 PM bp-3e6c313f-8258-43e1-8be7-079542141019 10/18/2014 7:01 PM bp-a843c354-a03d-4469-a050-f86392141008 10/7/2014 8:59 PM bp-6cfa6927-6230-470d-91bd-481192141006 10/6/2014 6:27 PM bp-f7e9f7bd-e287-4dd1-a10c-733652141001 10/1/2014 4:30 PM bp-8dae7bc5-f8f6-4964-a185-c34342141001 10/1/2014 4:30 PM bp-48f88ce9-63dd-454b-9587-3e60a2141001 10/1/2014 4:30 PM bp-1ffd2797-5fd0-4ca3-afb0-7c23c2141001 9/30/2014 9:36 PM bp-7383e639-3166-491f-9f6e-ebdc12141001 9/30/2014 9:36 PM