This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I change my local directory?

  • 22 replies
  • 5 have this problem
  • 9 views
  • Last reply by christ1

more options

I am switching from Charter to Comcast. I get the following error message: "The local Directory path C:\users\dell user\AppData\Roaming\Thunderbird\Profiles\nuxzz3yx.default is not suitable for message storage. Please choose another directory." How do I do this?

I am switching from Charter to Comcast. I get the following error message: "The local Directory path C:\users\dell user\AppData\Roaming\Thunderbird\Profiles\nuxzz3yx.default is not suitable for message storage. Please choose another directory." How do I do this?

All Replies (2)

more options

811573690

more options

Do I consider all my past emails now lost in the process?

Chances are your past emails are not lost. Open the Troubleshooting Information. Help (Alt-H) - Troubleshooting Information - Profile Folder - Open Folder

This will open your current profile folder in Windows Explorer. Look for a folder 'Mail'. What subfolders do you see underneath 'Mail'? Is there one (or more) other than the one of your current Comcast account?

  1. 1
  2. 2