Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why does not gmail appear as it should, when opened in firefox

  • 2 replies
  • 3 have this problem
  • 16 views
  • Last reply by hansjacobs

hansjacobs
hansjacobs
more options

Hello, when I open gmail in Firefox - and only then, in Firefox - it appears with initially a doubled page - a page that says something about whether a conversation is starred or not - behind the in-box page. It disappears after a few seconds, but I think it is odd, and if it could be fixed, that would be nice. I have read a complaint by another user, who got doubled in-box pages, and the answer he got, was: "That is something for Gmail to address". But that is only half of the story, since the problem only occurs when browsing in Firefox. I can make only a bitmap file to show you what it looks like, and apparently I cannot send this. Pity. Actually, I do not expect you to be able to solve this little problem, but I like to stress that it is not just a Gmail issue. It is about how FF and Gmail get along.

Hello, when I open gmail in Firefox - and only then, in Firefox - it appears with initially a doubled page - a page that says something about whether a conversation is starred or not - behind the in-box page. It disappears after a few seconds, but I think it is odd, and if it could be fixed, that would be nice. I have read a complaint by another user, who got doubled in-box pages, and the answer he got, was: "That is something for Gmail to address". But that is only half of the story, since the problem only occurs when browsing in Firefox. I can make only a bitmap file to show you what it looks like, and apparently I cannot send this. Pity. Actually, I do not expect you to be able to solve this little problem, but I like to stress that it is not just a Gmail issue. It is about how FF and Gmail get along.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

hansjacobs
hansjacobs Question owner
more options

Thank you, Edmeister, but this does not solve the issue. Logged in, the inbox page remains being accompanied by this background page. The time I need to press the buttons you mentioned equals the time the page needs to dissappear of its own accord, and next time I open gmail, it is there again, and again only for 3 seconds or so.

By the way, I clicked the link in your e-mail that read:"This doesn't solve my problem" Would that have been enough as an answer? Did the message reach you? And other readers, passing by? I cannot see that it did.