This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox screen becomes white

  • 2 replies
  • 6 have this problem
  • 1 view
  • Last reply by aatifaneeq

more options

Firefox screen becomes white http://i.imgur.com/hWOjupE.jpg

and when flash plugin working (youtube) it show video only http://i.imgur.com/gXHXHqM.jpg

Firefox screen becomes white http://i.imgur.com/hWOjupE.jpg and when flash plugin working (youtube) it show video only http://i.imgur.com/gXHXHqM.jpg

All Replies (2)

more options

Hello,

In which situations does your browser turn white?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.


As for the sound for Flash I am not sure, can you double check the volume settings for the Flash plugin in your Volume Control? Maybe somehow it changed. Is the video playback smooth for Flash?

You can try to see if these articles provide some more information:

more options

Thanks for the response. Just rested my firefox . Hope the problem will resolved.