Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

A whole batch (many months) of emails have disappeared from inbox

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by hiramlund

Bill99
Bill99
more options

They tried the "repair folder" option and it didn't help.

They do frequent manual backups by copying the Profiles folder to another disk. Can that be used somehow to restore the missing messages, perhaps by restoring the applicable file? (How to determine which file to restore? They have about 3-4 email accounts in Tbird).

Thx.

They tried the "repair folder" option and it didn't help. They do frequent manual backups by copying the Profiles folder to another disk. Can that be used somehow to restore the missing messages, perhaps by restoring the applicable file? (How to determine which file to restore? They have about 3-4 email accounts in Tbird). Thx.

All Replies (1)

hiramlund
hiramlund
more options

I have this problem plus I don receive emails at all. Correction: I think I do receive emails but they do not come to my Mozilla thunderbird screen.