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Firefox will neither stop nor start.

  • 2 replies
  • 23 have this problem
  • 6 views
  • Last reply by joaneybee

joaneybee
joaneybee
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Firefox will neither stop nor start.

I have attempted to start it in both normal and safe mode, but I get the same results. I receive the following two messages: 

                    CLOSE FIREFOX "Firefox is already running, but is not responding.  The old Firefox process must be closed to open a new window."

When I select either Cancel or Close Firefox this, it is followed by 

                    PROFILE MISSING "Your Firefox profile cannot be loaded.  It may be missing or inaccessible."

I have uninstalled and re-installed Firefox. Same result. I have uninstalled, cleared the registry and re-installed. Same result.

I am at a complete loss as to what to do next.

Firefox will neither stop nor start. I have attempted to start it in both normal and safe mode, but I get the same results. I receive the following two messages: CLOSE FIREFOX "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." When I select either Cancel or Close Firefox this, it is followed by PROFILE MISSING "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I have uninstalled and re-installed Firefox. Same result. I have uninstalled, cleared the registry and re-installed. Same result. I am at a complete loss as to what to do next.

Chosen solution

Hello,

The problem is in your profile:

Read this answer in context 👍 5

All Replies (2)

Diego Victor
Diego Victor
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Chosen Solution

Hello,

The problem is in your profile:

joaneybee
joaneybee Question owner
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Diego, You are a complete HERO! Thank you so much.

-)