This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by JNeely

JNeely
JNeely
more options

Hi, Firefox is almost constantly crashing please help.

Here is the latest crash report:

https://crash-stats.mozilla.com/report/index/47d68269-b520-490f-a7c4-722a92150216

Hi, Firefox is almost constantly crashing please help. Here is the latest crash report: https://crash-stats.mozilla.com/report/index/47d68269-b520-490f-a7c4-722a92150216

All Replies (3)

JNeely
JNeely Question owner
more options

Help!!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you look at the attached bug report then this doesn't look promising for now.

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

This is a crash that is related to plying an audio stream.

Do you visit a website that play some audio via the HTML5 media player?

You could possibly try to disable some media features by toggling media.*.enable prefs that are about MSE (media.mediasource) and WMF (media.windows-media-foundation and media.directshow.enabled).

JNeely
JNeely Question owner
more options

Hi, thanks for your reply.

The audio could be Youtube, as it keeps crashing when I use youtube. But surely I should be OK to visit youtube without issues? Is this an issue with my laptop or with Firefox? Thanks.

I don't know how to disable media features.

Thanks.