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Can't mail a pdf document

  • 3 replies
  • 1 has this problem
  • 21 views
  • Last reply by cor-el

KiroP
KiroP
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Hi all, I have a little bit annoying problem which occurred in a couple of days. What is the problem: we have an internal web site where people upload some pdf files and other users work on them. One user has the following problem: when he opens a pdf from the web site using Mozilla it opens his Acrobat XI Standard. He modified the file the try to send it. Unfortunately it hanged. I've tried to change the option for pdf document to be opened with Adobe Acrobat (in Firefox) but it didn't work. When I made a test on another workstation with 35.0.1 version and Acrobat XI Pro the default option is Adobe Acrobat (in Firefox) but when you open the file there is no "send to mail" option only print or save. To be sure I've saved the file to the desktop, opened again with Acrobat XI Standard and send to mail option worked like a charm. That's why i decided to ask here for a help. If you have any idea please share with me. Thanks in advance

Hi all, I have a little bit annoying problem which occurred in a couple of days. What is the problem: we have an internal web site where people upload some pdf files and other users work on them. One user has the following problem: when he opens a pdf from the web site using Mozilla it opens his Acrobat XI Standard. He modified the file the try to send it. Unfortunately it hanged. I've tried to change the option for pdf document to be opened with Adobe Acrobat (in Firefox) but it didn't work. When I made a test on another workstation with 35.0.1 version and Acrobat XI Pro the default option is Adobe Acrobat (in Firefox) but when you open the file there is no "send to mail" option only print or save. To be sure I've saved the file to the desktop, opened again with Acrobat XI Standard and send to mail option worked like a charm. That's why i decided to ask here for a help. If you have any idea please share with me. Thanks in advance

All Replies (3)

FredMcD
FredMcD
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Does this happen with other files also?

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

I've called the big guys to help you. Good luck.

KiroP
KiroP Question owner
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well, I didn't try with Safe Mode on user, but I could test now on a test machine with Acrobat XI Pro to see what could be the result but there for some reason even after selecting Acrobat Reader to open pdf files and restarting Firefox, they continue to open with the integrated one.

cor-el
cor-el
  • Moderator
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