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get error message "GetLogicalProcessorInformation .... kernel32.dll" after applying firefox 36.0 update

  • 6 replies
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  • Last reply by tenfive

tenfive
tenfive
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i was using firefox 35.0.1 and just applied the 36.0 update few hours ago. after that, i was unable to run firefox. when i double clicks on the firefox icon, it bumps out 2 error message. 1 of them is "GetLogicalProcessorInformation ... kernel32.dll" and the other is "unknown exceptional error (0xc06d007e) at 0x7c812a5b"

those are keywords from the message since i am using traditional ver. firefox, not sure if i translate correctly. wonder if i can just return to 35.0.1 and wait until another update fix this problem

i was using firefox 35.0.1 and just applied the 36.0 update few hours ago. after that, i was unable to run firefox. when i double clicks on the firefox icon, it bumps out 2 error message. 1 of them is "GetLogicalProcessorInformation ... kernel32.dll" and the other is "unknown exceptional error (0xc06d007e) at 0x7c812a5b" those are keywords from the message since i am using traditional ver. firefox, not sure if i translate correctly. wonder if i can just return to 35.0.1 and wait until another update fix this problem

Chosen solution

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

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All Replies (6)

jayelbe
jayelbe
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Hi tenfive,

It sounds like something must have gone wrong during the update.

Could you please try downloading the latest Firefox installer from this page, and use it to reinstall Firefox? https://www.mozilla.org/en-US/firefox/all/

Let us know if this solves the issue! If not, It is possible to download and install Firefox 35 - but there were some security issues fixed in Firefox 36, so it's always better to use the latest version.

tenfive
tenfive Question owner
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jayelbe said

Hi tenfive, It sounds like something must have gone wrong during the update. Could you please try downloading the latest Firefox installer from this page, and use it to reinstall Firefox? https://www.mozilla.org/en-US/firefox/all/ Let us know if this solves the issue! If not, It is possible to download and install Firefox 35 - but there were some security issues fixed in Firefox 36, so it's always better to use the latest version.

i have tried that several times but things keep the same i am now using firefox 35, thanks for your help :)

philipp
philipp
  • Moderator
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hi, this appears to be a bug that affects a small subset of xp users when there is a corruption/mixup of some system libraries. this is investigated by mozilla at the moment. just out of interest - which service pack are you on?

tenfive
tenfive Question owner
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philipp said

hi, this appears to be a bug that affects a small subset of xp users when there is a corruption/mixup of some system libraries. this is investigated by mozilla at the moment. just out of interest - which service pack are you on?

i am on SP3

philipp
philipp
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Chosen Solution

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

tenfive
tenfive Question owner
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philipp said

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

seems everything is fine. :) at least i can use after update hope there will be a web page that contains download links of every release version so that user can reverse to the version before if any issue comes