This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some local folders disappeared from the list but the data is still in the computer folder with the local folder data.

  • 2 replies
  • 12 have this problem
  • 3 views
  • Last reply by Rebecca2

more options

Somehow, several important local folders disappeared from the list of local folders when I run Thunderbird. However, the folders, and their subfolders, still appear in a subdirectory under appdata, along with the data for all the local folders that do show up. How can I get these folders to display again in Thunderbird?

Somehow, several important local folders disappeared from the list of local folders when I run Thunderbird. However, the folders, and their subfolders, still appear in a subdirectory under appdata, along with the data for all the local folders that do show up. How can I get these folders to display again in Thunderbird?

All Replies (2)

more options

In your profile folder (With Thunderbird not running) delete foldertree.json.

more options

Thanks! Unfortunately, it recreated foldertree.json but the files were still not listed when I ran the program.