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Why does Firefox crash when I try to open Grocery Weekly Ads?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

rahuard
rahuard
more options

Every time I try to access a grocery store weekly ad, Firefox starts flashing that it's closing # tabs and then jumps and jumps until it totally shuts down. This is driving me nuts!! Why is FIrefox doing this? It's also happened on some other websites but mostly grocery ads.

Help please!!!

Every time I try to access a grocery store weekly ad, Firefox starts flashing that it's closing # tabs and then jumps and jumps until it totally shuts down. This is driving me nuts!! Why is FIrefox doing this? It's also happened on some other websites but mostly grocery ads. Help please!!!

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.