This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how do i get help

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

sisterkate1950
sisterkate1950
more options

when i read questions already asked and their replies, and they don't help AT ALL, how do i get help? i see that posting a question does no good as the replies very seldom help. is there a tech i can write to since calling is out of the question.

when i read questions already asked and their replies, and they don't help AT ALL, how do i get help? i see that posting a question does no good as the replies very seldom help. is there a tech i can write to since calling is out of the question.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Well, if you don't even ask a question, how do you expect us to help you? You're setting yourself up for failure right out of the gate.

FredMcD
FredMcD
more options

We can start you off right away with this;

Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape 10.1.13
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Tell us what your problem is. Give only the details about the problem.