This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Hello says something went wrong. WHAT went wrong?

  • 1 reply
  • 2 have this problem
  • 15 views
  • Last reply by Standard8

foresto
foresto
more options

When I open Firefox Hello and click "start a conversation" this is what happens:

- A conversation window opens with the text "name this conversation".

- My webcam's LED illuminates.

- An orange microphone icon and an orange camera icon briefly appear.

- A second later, the icons disappear, a sound plays, and the conversation window text changes to "something went wrong."

There is no output in the web developer console. There is no output in the about:webrtc log. (I clicked both "Start debug mode" and "Start AEC logging" beforehand.) The only output on stdout or stderr is this: 

 console.error: Loop
 on error:
 update:qoIqDrw_vOQ

1. What went wrong?

2. How can it be fixed?

3. Why in the world does this unbelievably useless error message exist?

When I open Firefox Hello and click "start a conversation" this is what happens: - A conversation window opens with the text "name this conversation". - My webcam's LED illuminates. - An orange microphone icon and an orange camera icon briefly appear. - A second later, the icons disappear, a sound plays, and the conversation window text changes to "something went wrong." There is no output in the web developer console. There is no output in the about:webrtc log. (I clicked both "Start debug mode" and "Start AEC logging" beforehand.) The only output on stdout or stderr is this: console.error: Loop on error: update:qoIqDrw_vOQ 1. What went wrong? 2. How can it be fixed? 3. Why in the world does this unbelievably useless error message exist?

Modified by foresto

All Replies (1)

Standard8
Standard8
more options

Hi,

We are sorry there was an issue with the service on Sunday that has now been resolved. You should be able use Hello again as normal.

Sorry for any inconvenience.