This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can read messages, but any other action freezes the program=Non responding. this is even afer uninstall and reloading T Bird.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

solsticerick
solsticerick
more options

After installing T Bird on a new laptop, I wanted to try to import from Outlook on the old one. After trying to import, all seemed fine, new messages appeared; but when I click to reply, the reply page appears but I can't do anything and it goes to "Non-Responding." When I click "Address Book", it goes to that page, and locks up = "Non-Responding". And, the addresses that were originally there befor the import are now gone. I've tried to uninstall T Bird and reinstall, and the problem continues to the new program.

After installing T Bird on a new laptop, I wanted to try to import from Outlook on the old one. After trying to import, all seemed fine, new messages appeared; but when I click to reply, the reply page appears but I can't do anything and it goes to "Non-Responding." When I click "Address Book", it goes to that page, and locks up = "Non-Responding". And, the addresses that were originally there befor the import are now gone. I've tried to uninstall T Bird and reinstall, and the problem continues to the new program.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.