Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes everytime I access my bank site Itaú (Brazilian Bank)

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by mst1

mst1
mst1
more options

Hello,

I've never had problems with using the internet banking, but today when I tried to access my bank site Firefox, crashed and a message "Plugin Container has stopped working" appeared 

While I was looking for a solution I updated my Flash player to v19.0, reset Firefox and finally was forced to re-install the browser, but the problem persist.

Here is the information about the crash: 

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	41.0.1.5750
 Application Timestamp:	560b37be
 Fault Module Name:	mozglue.dll
 Fault Module Version:	41.0.1.5750
 Fault Module Timestamp:	560b229d
 Exception Code:	80000003
 Exception Offset:	0000ec7f
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1026
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
Hello, I've never had problems with using the internet banking, but today when I tried to access my bank site Firefox, crashed and a message "Plugin Container has stopped working" appeared While I was looking for a solution I updated my Flash player to v19.0, reset Firefox and finally was forced to re-install the browser, but the problem persist. Here is the information about the crash: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 41.0.1.5750 Application Timestamp: 560b37be Fault Module Name: mozglue.dll Fault Module Version: 41.0.1.5750 Fault Module Timestamp: 560b229d Exception Code: 80000003 Exception Offset: 0000ec7f OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1026 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Chosen solution

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Read this answer in context 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

mst1
mst1 Question owner
more options

So I've tried all of those and nor of them resolve my problem. Mozilla keeps crashing only on my bank site. I've noticed that other Brazilians are complaining about crashes. Please try to solute this. I really like Firefox and I'd like to keep on using it but, the current situation will force me to look for another browser. Thank you

mst1
mst1 Question owner
more options

I've re-installed the bank's security plugin Guardião 30 hors (Warsaw) and the problem was soluted.