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When I click on "Reply" in my AOL email it often crashes Firefox. This just started about a week ago.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Scribe

tullynallycastle
tullynallycastle
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When I click on "Reply" in my AOL email it often crashes Firefox. This just started about a week ago.

When I click on "Reply" in my AOL email it often crashes Firefox. This just started about a week ago.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

tullynallycastle
tullynallycastle Question owner
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https://crash-stats.mozilla.com/report/index/bp-47e355f6-d9c1-4f3d-bd4d-3ee8a2151013 https://crash-stats.mozilla.com/report/index/bp-00f5d864-f494-4b2d-8980-abaea2151012 https://crash-stats.mozilla.com/report/index/bp-034a3d88-62a5-48db-bf4c-0b9f22151007 https://crash-stats.mozilla.com/report/index/bp-5bf33a0d-14d3-4340-a6b4-c31402151005 https://crash-stats.mozilla.com/report/index/bp-4c1a6848-c594-4698-a086-692882151005

Scribe
Scribe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.