This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Is There Any Way to Refresh Firefox Without Losing Vital Accessibility Fixes?

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

I was trying to solve an issue with drop-down menus.

Certain drop-down menus on certain sites such as steampowered don't work in Firefox, even in safe mode; they do work in Safari. Another user was able to fix things by refreshing Firefox.

I have sensory processing issues and need to use video-blockers to use the web. Unfortunately, refreshing Firefox would delete all my video-blockers and other accessibility fixes.

What are my options here?

I was trying to solve an issue with drop-down menus. Certain drop-down menus on certain sites such as steampowered don't work in Firefox, even in safe mode; they do work in Safari. Another user was able to fix things by refreshing Firefox. I have sensory processing issues and need to use video-blockers to use the web. Unfortunately, refreshing Firefox would delete all my video-blockers and other accessibility fixes. What are my options here?

All Replies (4)

more options

Do you mean website specific context menus?

What is the value of this pref on the about:config page?

  • dom.event.contextmenu.enabled

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.


Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Do you have a list of exactly what sites have a problem? If you can post the addresses of the pages and mention which menus are not working, perhaps someone can spot a pattern. Otherwise, it is hard to give specific advice.

There definitely is something strange about the menus here: http://store.steampowered.com/

When I mouse over, for example, Software, a drop-down panel with 8 choices appears, but when I move my mouse down to click one, the panel disappears. I think there's a mistake in the layout of the menu area, or in the script that shows and hides the little lists.

I created a Greasemonkey user script as a workaround for that site. You need the Greasemonkey extension as well as the script:

more options

That was default boolean true

I tried safe mode, it didn't work there either. I don't have hardware acceleration enabled. I don't hve greasemonkey, but that's for the fix.

more options

As to your original question;

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences