Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

password rejected

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by tragic851

tragic851
tragic851
more options

My second computer has windows 7 and cannot completely load Thunderbird, I use two email accounts from the same server, One account works without a problem the second account wants a new password. What makes all this amusing is that my first computer which has Windows 10 has no problems. Both have the same settings. I removed Microsoft Essentials and installed McAfee with no improvement. At one time Thunderbird worked for years on this computer with Windows 7. What am I doing wrong?

My second computer has windows 7 and cannot completely load Thunderbird, I use two email accounts from the same server, One account works without a problem the second account wants a new password. What makes all this amusing is that my first computer which has Windows 10 has no problems. Both have the same settings. I removed Microsoft Essentials and installed McAfee with no improvement. At one time Thunderbird worked for years on this computer with Windows 7. What am I doing wrong?

All Replies (1)

tragic851
tragic851 Question owner
more options

FYI I solved my problem!!!


Two computers one was receiving all my email from two accounts (address) the second one was only receiving email from one address giving a reject password\user name. The problem was with the 1st computer it should have not received email from the both accounts. The server COX had two different passwords therefore I should not have received the email, After Cox assigned the same password to both accounts my email came barreling through. Just a little information for the notebook.

Cox made the comment they cannot find information for Thunderbird therefore they do not offer support.

Thank you