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Firefox crashes and will not start

  • 6 replies
  • 2 have this problem
  • 7 views
  • Last reply by FredMcD

facklec
facklec
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All we get is the Crash Reporter.

Here is the crash id from my crash report: bp-b6d1818f-f346-4efa-b603-c19352150823

We have uninstalled and re-installed firefox. It will not start in safe mode.

All we get is the Crash Reporter. Here is the crash id from my crash report: bp-b6d1818f-f346-4efa-b603-c19352150823 We have uninstalled and re-installed firefox. It will not start in safe mode.

All Replies (6)

facklec
facklec Question owner
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I can't open foxfile so I do not know how to open the *.xpi file.

FredMcD
FredMcD
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Product Firefox Version 40.0.2

Release Channel release OS Windows NT OS Version 10.0.10240

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.* ++++++++++++++++++++++++++++++++++++ atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1181142 ASSIGNED --- crash in strncpy | js::DecompileValueGenerator(JSContext*, int, JS::Handle<T>, JS::Handle<T>, int) 1154388 RESOLVED WORKSFORME Crash on idle

Check the above link.

facklec
facklec Question owner
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Driver and Firefox have been updated with no change. Still receiving crash reporter upon starting firefox.

FredMcD
FredMcD
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Please post the new crash reports. I've called the big guys to help you. Good luck.

facklec
facklec Question owner
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I can't get CrashReporter to successfully submit another crash report:

Crash report submission failed.

Here are the details: AvailablePageFile: 3647561728 AvailablePhysicalMemory: 3019796480 AvailableVirtualMemory: 4070899712 BlockedDllList: BreakpadReserveAddress: 47316992 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448043510 Email: campsurff@yahoo.com InstallTime: 1447050456 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 197 StartupTime: 1448043509 SystemMemoryUsePercentage: 43 Throttleable: 1 TotalPageFile: 6200471552 TotalPhysicalMemory: 5328056320 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0

This report also contains technical information about the state of the application when it crashed

Modified by facklec

FredMcD
FredMcD
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Please wait for someone else.