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when I click on a link in my email, a net tab opens up but the page is blank

  • 3 replies
  • 2 have this problem
  • 21 views
  • Last reply by FredMcD

mlclow
mlclow
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When I click on a link in my email, a new tab will open but the page is blank. This happened randomly yesterday, and now it's happening all links. I used a facebook link, but it is happening with everything.

When I click on a link in my email, a new tab will open but the page is blank. This happened randomly yesterday, and now it's happening all links. I used a facebook link, but it is happening with everything.
Attached screenshots

Chosen solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.

Once the browser is done loading, drop in to the task bar. Now try the e-mail link. Is the problem still there?

As a test, disable your protection programs.

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All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.

Once the browser is done loading, drop in to the task bar. Now try the e-mail link. Is the problem still there?

As a test, disable your protection programs.

mlclow
mlclow Question owner
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Thank you so much FredMcD. I really appreciate your help. I didn't want to, but I was impatient and refreshed Firefox and that seemed to take care of the issue. I only had a couple of add-ons. Norton security and and HP assistant "thing." Also, everything worked fine in Chrome. Refreshing Firefox seemed to do the trick, but I am going to save your suggestion for the next time this happens because I'm sure this will happen again.

Thank you again for your help:)

FredMcD
FredMcD
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Hopefully, you will never have that problem again. I was glad to help. Safe Surfing.