This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps crashing during Facebook sessions, why?

  • 1 reply
  • 4 have this problem
  • 28 views
  • Last reply by FredMcD

Paulito1957
Paulito1957
more options

I have narrowed my problem down to Facebook, Firefox just crashes while I am on Facebook and no other site, I can be online all day and not crash, but get on Facebook for 5 minutes, and it crashes, I get an error message 'Your Firefox Profile cannot be loaded. It may be missing or inaccessible.

I have narrowed my problem down to Facebook, Firefox just crashes while I am on Facebook and no other site, I can be online all day and not crash, but get on Facebook for 5 minutes, and it crashes, I get an error message 'Your Firefox Profile cannot be loaded. It may be missing or inaccessible.

All Replies (1)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible