This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 46.01 videos requires Adobe Flash Player update even if it is up-to-date. Bug?

  • 3 replies
  • 14 have this problem
  • 1 view
  • Last reply by romboc

romboc
romboc
more options

Since the latest Firefox updates I cannot view videos on 'calgary.ctvnews.ca' . Firefox indicates that Adobe Flashplayer has to be updated and offers to download it. but Flashplayer is up-to-date and the new install does not help. Internet Explorer works fine as do earlier Firefox versions. Any suggestions?

Since the latest Firefox updates I cannot view videos on 'calgary.ctvnews.ca' . Firefox indicates that Adobe Flashplayer has to be updated and offers to download it. but Flashplayer is up-to-date and the new install does not help. Internet Explorer works fine as do earlier Firefox versions. Any suggestions?

Chosen solution

Your system details list doesn't show the Shockwave Flash plugin as installed and enabled.

  • Firefox/Tools > Add-ons > Plugins

You can find links of the latest Shockwave Flash player for Firefox on this page:

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.

Read this answer in context 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Your system details list doesn't show the Shockwave Flash plugin as installed and enabled.

  • Firefox/Tools > Add-ons > Plugins

You can find links of the latest Shockwave Flash player for Firefox on this page:

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.

James
James
  • Top 25 Contributor
  • Moderator
more options

For Windows the Flash Player is at version 21.0.0.213 since April 7.

The previous version 21.0.0.197 and older is on blocklist for click to play soft blocking due to critical vulnerabilities.

https://addons.mozilla.org/firefox/blocked/ https://helpx.adobe.com/security/products/flash-player/apsb16-10.html

Check to see you do not have two or versions of Flash Player installed.

romboc
romboc Question owner
more options

I did have the most up-to-date version of Flash Player (21.0.0.213) installed on my system. However, when the Firefox update (41.01) occurred, it did flag this (actually the Shockwave Player 12.2.4.194) in Tools -> Add-Ons -> Plugins as "Never Activate". Resetting this solved my problem. Thank you.