This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Tabs lost once a week

  • 4 replies
  • 2 have this problem
  • 5 views
  • Last reply by Akronix

snakedog
snakedog
more options

Hi, Firefox looses my tabs once a week. All tabs gone. Only one tab remains.

Also your support registration/log in system on mobile is gigantic t8rd. I mean just f*&king piece of sh^%.

After the 40000000000465th time I tried to log in your wonderful support registration/log in system finally showed the "this page doesn't have mobile support". Nice, thanks for wasting my time. Can I bill you? Thank god firefox is free.

Hi, Firefox looses my tabs once a week. All tabs gone. Only one tab remains. Also your support registration/log in system on mobile is gigantic t8rd. I mean just f*&king piece of sh^%. After the 40000000000465th time I tried to log in your wonderful support registration/log in system finally showed the "this page doesn't have mobile support". Nice, thanks for wasting my time. Can I bill you? Thank god firefox is free.

All Replies (4)

guigs
guigs
more options

Hello, I understand the frustration, if I spent more than 2 minutes registering I would give up. I am happy to help with the disappearing tabs.

First question is for you, what kind of tabs are disappearing, private tabs or regular tabs?

Second question in the three dot menu for settings, when you tap on that and then tap on "History" are the previous lost tab webpages listed in History? This can be a work around in the meantime while we troubleshoot this.

Third, do you have any add ons installed?

Best!

snakedog
snakedog Question owner
more options

Regular tabs. The history trick is not an option, too many history entries to wade through. ublock origin was installed. But this happened before it was installed i think. I will uninstall and try again. Using chrome now, but would rather use firefox if it wouldn't loose my tabs.

guigs
guigs
more options

There is another option, in the new tab page if you swipe to the left you will see : "Top Sites", "Bookmarks", "History", "Synced Tabs", "Recent Tabs" The last one should have them if they were actively closed.

How are you exiting Firefox? Make sure that this setting is checked: Three dot menu > Settings > General "Tab queue Save links until the next time you open Firefox" [x] and that this is unchecked: Three dot menu > Settings > Privacy >"Clear Private data on exit" [ ]

Were any of these settings different than recommended above?

I rather use Firefox as well :)

Akronix
Akronix
more options

snakedog said

Regular tabs. The history trick is not an option, too many history entries to wade through. ublock origin was installed. But this happened before it was installed i think. I will uninstall and try again. Using chrome now, but would rather use firefox if it wouldn't loose my tabs.

I was experiencing this issue for some months until I read this and uninstalled ublock origin on Firefox for Android. Since then (more than a month ago now) I haven't experienced this again, so It definitely has to do with ublock origin addon.