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Firefox crashes

dacory
dacory
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1. Your feedback/contact is FAR too complicated. I am virtually illiterate re computers & do not want to deal with multiple choices, steps, terms I don't understand, and I don't want to have to learn "computer-ese". I just want to ask a question or comment straight after clicking on "contact" or "feedback", with out being confronted with pages of alternatives. 2. Firefox and Thunderbird have been stopping or crashing on both my home and office computers for the last couple of weeks. They both are on the same internet provider - Telstra Bigpond. (these words are not spelling mistakes - another really annoying thing about computers). Can you advise me what to do in simple layman's language? If you can't I shall have to change to Internet Explorer.

1. Your feedback/contact is FAR too complicated. I am virtually illiterate re computers & do not want to deal with multiple choices, steps, terms I don't understand, and I don't want to have to learn "computer-ese". I just want to ask a question or comment straight after clicking on "contact" or "feedback", with out being confronted with pages of alternatives. 2. Firefox and Thunderbird have been stopping or crashing on both my home and office computers for the last couple of weeks. They both are on the same internet provider - Telstra Bigpond. (these words are not spelling mistakes - another really annoying thing about computers). Can you advise me what to do in simple layman's language? If you can't I shall have to change to Internet Explorer.

All Replies (2)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

the-edmeister
the-edmeister
  • Moderator
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More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.